特别关注

　　9 工商银行：打造差异化信用卡服务，让客户受尊重、被满足、有惊喜 /王都富

　　17 创品牌，促经营——民生信用卡打造差异化增值服务 /许 强

　　20 凭借国际化优势，为客户提供贴心服务

　　   ——花旗银行(中国)有限公司副行长、个人银行业务总裁柏达仁访谈 /彭惠新

　　24 平安信用卡：深耕精细化运营，打造差异化服务 /谢香玲

　　27 聚焦差异化，激活高端服务价值

　　   ——JCB 持续关注持卡人权益提升 /大冈俊文

　　30 客制化“特权”助力提升客户忠诚度 /王赵琳

　　34 增值服务：高端信用卡的标配 /康 超

观察

　　40 支付机构构建智能风控体系探析 /高同裕

信用卡运营

　　46 2018 年英国欺诈行为趋势分析及对我国反欺诈工作的启示 /姚 奇

　　56“小信管家”：精耕长尾市场，重塑信用卡服务价值链 /肖 霄

金融视界

　　60 交通银行：把握时代机遇 创新金融服务 /康 超

　　63 浦发银行：助力长三角区域一体化、高质量发展 /崔 毅

金融论坛

　　66 规范外包催收业务发展浅析 /魏 鹏

　　68 自由贸易账户体系建设情况分析 /宋延瑞

文化漫谈

　　77 照片信用卡赏析 /张震天

　　84 新书推荐

乐享时光

　　86 星空记 /张晓红

财经要闻

　　90 国务院公布《国务院关于修改〈中华人民共和国外资保险公司管理条例〉和〈中华人民共和国

　　外资银行管理条例〉的决定》等

行业资讯

　　92 工商银行与锦江国际深化互联网业务合作 等

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Special Report

　　9 ICBC creates differentiated credit card service to make customers be respected, satisfied and surprised

　　17 CMBC credit card creates differentiated value-added services

　　20 Interview with Darren Buckley, Citi China Executive Vice President and Head of Global Consumer Banking

　　24 Ping An Bank credit card have refined operation to create differentiated services

　　27 JCB stays focused on improving the rights of cardholder

　　30 Personalization Drives Loyalty

　　34 Value-added services: standard allocation of high-end credit cards

Observation

　　40 Discussion on the construction of intelligent risk control system in payment institutions

Credit Card Operation

　　46 An analysis of the trend of fraud in Britain in 2018 and its enlightenment to the anti-fraud work in China

　　56 “Citicbank Credit Card Butler Service”: strenuously cultivating the Long Tail Market and reshaping the value chain of credit card service

Finance Horizon

　　60 Bank of Communications seizes the time opportunity to innovate financial services

　　63 Shanghai Pudong Development Bank promotes regional integration and high-quality development in the Yangtze River Delta Region

Finance Forum

　　66 Analysis on standardizing the development of outsourcing collection business

　　68 Analysis on the construction of free trade account system

Culture Essay

　　77 Photo credit cards appreciation

　　84 New books recommendation

Leisure Time

　　86 The memory of the starry sky

Economic News

　　90 The State Council announced the State Council Decision on Revising the Regulations of the People’s Republic of China on Foreign-funded Insurance Companies and the Regulations of the People’s Republic of China on Foreign-funded Banks, etc.

Industry News

　　92 ICBC deepens Internet-based Business Cooperation with Jin Jiang International,etc.